Refund policy

We want you to love every STRÈ piece. If something isn't quite right, we're here to help.

·       Packages cannot be opened upon delivery.

·       Return or exchange requests must be submitted within 48 hours of receiving your order.

·       Proof of purchase (order confirmation or invoice) is required for all return and exchange requests.

·       Sale items are non-refundable and non-exchangeable.

·       Satin items are non- refundable and non-exchangeable due to hygiene considerations and the delicate nature of the fabric. However, items with verified manufacturing defects may be returned or exchanged in accordance with our policy.

To be eligible for an exchange or return:

·       Items must be in their original condition and not damaged.

·       All returns and exchanges are subject to inspection once received. STRÈ reserves the right to approve or decline any request based on the condition of the item.

·       Customers are responsible for all shipping costs associated with approved returns or exchanges.

How to Request a Return or Exchange:

• Contact us via Instagram DM
• Share your order number along with clear photos of the item and a brief description of the reason for your request.
• Our team will review your request and guide you through the next steps.